Customer Resources

Customer Resources2020-07-07T19:59:22+00:00

At SBL, we pride ourselves on providing unparalleled customer service, training and resources to support you and your workplace testing program.

Whether you have a question about interpreting test results, need help placing an order or simply want more information about the testing device itself, our team is available and ready to help.

Please reference the links below for resources and information. If you need additional customer support, please CONTACT US/FILL OUT FORM TO THE RIGHT and a representative will be in touch to assist.

General Support
Product Training Login

COVID-19 IgM/IgG Antibody Rapid Test

Technical Use Instructions
App Login (coming soon)
Training Login

Dräger Alcotest 6820

Product Manual
Dräger Diagnostics Software Download (Password Required for Access – Call for Assistance)
Product Training (Training Account and Course Enrolment Key Required)
Consumables Order Form

Lab Confirmation Process

Lab Confirmation Kit Instructions
Sample Completed CCF Form
Product Training (Training Account and Course Enrolment Key Required)